Get in Touch With Us
Got a question about something you read on Best Online Casinos, spotted an error, or want to flag an issue with an online casino listed on our site? This page explains how to reach our team and what kind of messages we can help with.
The Best Way to Reach Our Team
Email is the most reliable channel for getting in touch with us. Our editorial team reads every message that comes in and does its best to respond within a couple of working days. Include a short summary of what your message is about in the subject line — it helps us route your enquiry to the right person faster, especially if you're asking about a specific casino, bonus offer, or state-specific rule.
If your question relates to a particular operator — say, one of the sites reviewed on this page, such as Raging Bull, Uptown Aces, or Ignition — mention the name directly so we can check our latest research before replying.
What We Can Help With
- Questions about our reviews — Want more detail on how we rated a site, what a bonus offer actually involves, or how withdrawal times compare between operators? Ask away.
- Corrections — Casino terms, licensing details, and payment options change often. If you notice something on our site that looks out of date, we want to know so we can update it.
- Content suggestions — If there's a topic you'd like us to cover in more depth, such as a state's specific rules or a payment method we haven't addressed, let us know.
- Responsible gambling support — If you or someone you know is struggling with gambling, tell us in your message and we will point you toward relevant support services rather than trying to handle it ourselves.
- General site feedback — Anything that would make the site more useful to you is worth telling us about.
What We Can't Do
We're an independent research and comparison site, not a casino operator, payment processor, or regulator. That means we can't process deposits or withdrawals, resolve account disputes with a specific casino, or verify your identity on a casino's behalf. For those issues, you'll need to contact the casino's own customer support team directly — most licensed operators list live chat, email, and phone options on their site. If a licensing or regulatory complaint doesn't get resolved by the operator, your state's gaming regulator is usually the next step.
A Few Things Worth Knowing Before You Write In
A little context in your message goes a long way toward a useful reply:
- Tell us which state you're playing from — online casino availability and rules vary by jurisdiction across the US.
- Mention the specific casino or offer your question relates to, if applicable.
- If you're asking about a bonus, note whether you've already read the operator's terms — wagering requirements, expiry dates, and maximum withdrawal caps vary widely and we're happy to help you make sense of them.
- Keep gambling-related questions factual — we can explain how something works, but we can't offer personal financial or legal advice.
Our Commitment to Accuracy
Best Online Casinos is built on independent research into licensed US online casinos, their bonus terms, banking options, and player protections. Reader feedback is a genuine part of how we keep that research current — if a detail we've published seems off, or an operator's terms have changed since our last check, telling us helps every future reader too. We don't accept payment in exchange for a better ranking, and hearing from readers is one of the ways we keep that separation honest.
If your enquiry touches on international access — for instance, readers looking into options outside standard US-licensed platforms — you may also find our page on trusted non-GamStop casinos in the UK useful, though our main focus here remains licensed US-facing sites.
Responsible Gambling Comes First
If gambling has stopped being enjoyable, or is affecting your finances, work, or relationships, please reach out — either to us for pointers, or directly to a support service in your state. Most US states with regulated online casinos require licensed operators to offer self-exclusion programs, deposit limits, and links to organizations such as the National Council on Problem Gambling. You don't need to wait until things feel serious to ask for that information.
We appreciate you taking the time to get in touch. A real person reads every message, and we'll follow up as soon as we can.